StarSCAN™ FAQ
Frequently Asked Questions 2/13/08 v1.7 Page 10 of 20 To test the StarSCAN touchscreen, perform the following steps: 1. Follow steps 1 and 2 a
Frequently Asked Questions 2/13/08 v1.7 Page 11 of 20 light with an occasional red blink means that the StarSCAN tool is running off of the vehic
Frequently Asked Questions 2/13/08 v1.7 Page 12 of 20 2. Insert your StarSCAN approved USB memory device into the StarSCAN, select Manage File
Frequently Asked Questions 2/13/08 v1.7 Page 13 of 20 5. On the home screen, go to More Options and then View Recordings. 6. Next, select
Frequently Asked Questions 2/13/08 v1.7 Page 14 of 20 8. To view the recordings go back to the home screen. Select More Options and then View
Frequently Asked Questions 2/13/08 v1.7 Page 15 of 20 What kind of networking changes might be needed to support the StarSCAN diagnostic tool? De
Frequently Asked Questions 2/13/08 v1.7 Page 16 of 20 timely manner. This will provide higher quality customer service with faster problem resol
Frequently Asked Questions 2/13/08 v1.7 Page 17 of 20 USB MEMORY DEVICE How can I order the 128 MB USB storage drive and adaptor? To order a USB
Frequently Asked Questions 2/13/08 v1.7 Page 18 of 20 What should I do with the Kingston driver CD I received with my USB memory device? Some Sta
Frequently Asked Questions 2/13/08 v1.7 Page 19 of 20 PACKAGING & DURABILITY How well does the StarSCAN diagnostic tool handle shop condition
Frequently Asked Questions 2/13/08 v1.7 Page 2 of 20 TABLE OF CONTENTS GENERAL INFORMATION...
Frequently Asked Questions 2/13/08 v1.7 Page 20 of 20 • USB Adapter A/F - Mini B/M Adapter. Part number: GCUSBAFXM available at http://www.twst
Frequently Asked Questions 2/13/08 v1.7 Page 3 of 20 What should I do with the Kingston driver CD I received with my USB memory device?...
Frequently Asked Questions 2/13/08 v1.7 Page 4 of 20 GENERAL INFORMATION Who can I contact regarding StarSCAN help, questions, and concerns? Be
Frequently Asked Questions 2/13/08 v1.7 Page 5 of 20 • Review this StarSCAN FAQ (Frequently Asked Questions) document • Visit one of the follow
Frequently Asked Questions 2/13/08 v1.7 Page 6 of 20 (866) 233-6733 (Toll Free) (905) 951-7111 (Local) How should Dealerships report their stolen
Frequently Asked Questions 2/13/08 v1.7 Page 7 of 20 customer’s vehicle. Since the StarMOBILE power requirements are much less than the StarSCAN
Frequently Asked Questions 2/13/08 v1.7 Page 8 of 20 4. Repeat for each of the 16 pins on the StarSCAN cable. If a broken or open wire is disc
Frequently Asked Questions 2/13/08 v1.7 Page 9 of 20 Normal Keys 1 2 3 4 5 6 7 8 9 0 - Keys when Shift pressed ! @ # $ % ^ &a
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